Privacy Policy
Privacy Policy
Last Updated: November 11, 2025
This "Privacy Policy" describes how REAL DICK (hereinafter referred to as "this website," "our," or "we") collects, uses, and discloses your personal information when you visit and use our website services, make purchases on the www.realdick.ca website, or otherwise communicate with us regarding this website.
In this Privacy Policy, "you" or "you" refers to any user of the Service, whether you are a customer, a website visitor, or another individual with whom we collect information in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing the Service, you consent to the collection, use, and disclosure of your information as described in this website's Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any part of the Service.
Changes to the Privacy Policy
We may update this Privacy Policy at any time to reflect changes in our operations or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last Updated" date, and take other necessary measures in accordance with applicable law.
How We Collect and Use Your Personal Information
To provide our services, we have collected your personal information from various sources over the past 12 months. The information we collect and use depends on how you interact with us.
In addition to the specific purposes outlined below, we may also use your email information to communicate with you, provide or improve our services, comply with applicable legal obligations, enforce the Terms of Service, and protect the rights of our services and our users.
Types of Personal Information We Collect
The types of personal information we collect depend on how you use this website and our services.
When we use the term "personal information," we mean information that is identifiable, related, descriptive, or can be associated with you.
1. Information You Provide Directly
Information you submit directly through our services may include:
Contact information (name, address, phone number, email address);
Order information (name, billing address, shipping address, payment confirmation, email address, phone number);
Account information (username, password, security questions, and other account security information);
Customer support information (content you choose to provide when communicating with us).
Some features may require you to provide specific information, otherwise you may not be able to use these features.
2. Information Automatically Collected When You Use the Service
We may automatically collect certain information about your interactions with the Service (“Usage Data”) using methods including cookies (browser small text files), pixel tags, and similar technologies.
This information may include:
Device information, browser type, network connection information, IP address, website usage patterns, etc.
3. Information from Third Parties
We may obtain your information from third parties (such as service providers), including:
Companies that support our website and services (such as Shopline);
Payment processors (such as bank accounts, credit card information, billing addresses, etc.);
Interaction data collected by third-party tracking tools (such as pixels, web beacons, SDKs, cookies).
Any information we obtain from third parties will be processed in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
To fulfill our contracts with you, including processing payments, fulfilling orders, sending transaction notifications, account management, shipping and returns, etc.
Marketing and Advertising
We may use your information to send marketing, advertising, and promotional content (emails, SMS, mailings), or to display advertisements on this website and other websites.
Security and Fraud Prevention
Used to detect, investigate, or prevent potential fraud, illegal, or malicious activities.
Please keep your account credentials safe. If you suspect your account has been stolen, please contact us immediately.
Communication and Service Improvement
Used to provide customer support, improve services, and maintain customer relationships.
Cookies (Browser Cache)
Our website uses cookies to enable and improve website functionality, perform analytics, and personalize advertising.
For information about cookies used by Shopline, please see: https://www.shopline.com/legal/cookies
You can refuse or delete cookies in your browser settings, but this may result in some functions not working.
How We Disclose Personal Information
In certain circumstances, we may disclose your information to third parties, including but not limited to:
Service providers (such as IT management, payment, analytics, customer support, cloud storage, shipping, etc.);
Business and marketing partners;
Affiliated companies (shared for legitimate business purposes);
In cases required by law (such as subpoenas, search warrants, legal proceedings);
Business transactions (such as mergers and acquisitions, bankruptcy).
In the past 12 months, the categories of personal information we have disclosed include:
Identifiers (name, contact information, order/account information);
Business information (purchase history, customer service communications);
Online activity data (website usage, IP, device information);
Geographic information (based on IP).
We will not use or disclose sensitive personal information without consent.
In addition, in the past 12 months, we have "sold" or "shared" the following categories of personal information for advertising and marketing purposes:
Information Category Recipient Name, email, phone number Business and Marketing Partners Purchase history, service usage history Business and Marketing Partners Usage data Business and Marketing Partners User-generated content
If you post comments or other public content on the website, that content will be visible to the public, and we have no control over who accesses this information.
Third-Party Websites and Links
Our website may contain links to third-party websites. These websites are not under our control, and their privacy and security policies may differ. We are not responsible for their content or security.
Children's Information
This service is not intended for children, and we do not proactively collect personal information from children. If you are a parent or guardian of a child, please contact us to have the relevant information removed.
As of the effective date of this Privacy Policy, we have not "sold" or "shared" the personal information of minors under the age of 16.
Information Security and Retention
We take reasonable measures to protect information security, but cannot guarantee absolute security.
The retention period for information depends on factors such as providing services, fulfilling legal obligations, and resolving disputes.
Your Rights
Under the laws of your location, you may have the following rights:
Right of Access: Request access to your personal information held by us;
Right of Erasure: Request the deletion of your personal information;
Right of Correction: Request the correction of inaccurate information;
Right of Data Portability: Request the export or transfer of your data;
Right of Restriction of Processing: Request restrictions on our processing of your information;
Right of Withdrawal of Consent;
Right of Appeal: If we refuse your request, you may request a review.
You can exercise these rights through the methods provided on the website or by contacting us using the following methods. We will not discriminate against you for exercising your rights.
To protect privacy, we may require verification of identity or authorization of an agent.
Complaints
If you have any questions or complaints about our information processing, please contact us through the following methods.
If you are not satisfied with our response, you may file a complaint with your local data protection authority.
International Users
Your information may be transferred, stored, or processed outside your country (including outside of China).
We will protect cross-border data transfers in accordance with applicable laws, using EU Standard Contractual Clauses (SCCs) or other legal mechanisms.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the following methods:
Email:info@realdick.ca