Refund Policy

Can I get a refund?

A refund is available in the following situations:

1. Order Cancellation:

(a) Within 12 hours of order placement (if the package has not yet been shipped): Full refund, no transaction fee.

(b) After 12 hours of order placement (if the package has not yet been shipped): Order can still be cancelled, but a 10% transaction fee will apply, and the remaining amount will be refunded.

2. Unreceived Orders:

(a) Correct address, but package not received for an extended period: Refund will be issued after verification and approval by customer support.

(b) Missing items in a multi-item order: After verification and approval by customer support, the cost of the missing items will be refunded.

3. Issues After Receipt:

(a) Product damage: Please submit photos to customer support for verification. A refund will be issued after mutual agreement.

(b) Product defect: Please submit photos to customer support for verification. A refund will be issued after mutual agreement.

(C) Change of Mind (Product and Packaging Unused and Resaleable): Submit photos to customer support for verification. Returns/refunds will be processed upon mutual agreement.

For any questions, please contact our support team and provide relevant details (e.g., photos, order number) so we can assist you promptly.

When will I receive my refund?

Refunds will be returned to your payment account within 24 hours of processing. If you have not received your refund for an extended period, please contact our customer service representative at info@realdick.ca for assistance.